Operation & Customer Support Officer

Job Descriptions

• Being responsible for a second-tier point of escalation from customer service team thus expected to solve cases related with ticketing and transactions
• Understanding basic troubleshooting if there is any problem related with products & services
• Responsible for any tasks assigned by team leader

Qualifications

• Ability to multi-task, prioritize and manage time effectively.
• Experienced in customer support & operation fields;
• Customer orientation and ability to adapt/respond to different types of characters.
• Min D3 in any major
• Fluent in English is a must
• Capable in MS Office, especially MS Excel
• Familiarity in e-commerce & digital is a must